Twilio

AI Nutrition Facts

At Twilio we believe building products using AI has to be built on three core principles:

Transparent

Be transparent about our usage of AI and give customers control.

Responsible

Select responsible AI vendors with an eye on privacy, data security and bias.

Accountable

Monitor AI in action to address harms and fitness for purpose.

Learn about CustomerAI(link takes you to an external page)

AI Nutrition Facts

Generative Content in Twilio Engage

Description
Allows marketers to accelerate campaign content and design by providing plain language descriptions( for example an email) and letting the generative AI engine generate the target criteria and content to target users.
Privacy Ladder Level
1
Feature is Optional
Yes
Model Type
Generative
Base Model
OpenAI - GPT 4

Trust Ingredients

Base Model Trained with Customer Data
No

No user-level or other personal data is passed to the model.

Customer Data is Shared with Model Vendor
No
Training Data Anonymized
Yes
Data Deletion
Yes

Any content prompt inferences are deleted after 30 days.

Human in the Loop
Yes

Customers see the outputs of their prompts immediately in the UI

Data Retention
30 days

Compliance

Logging & Auditing
Yes

User sees the output and decides to "publish" the journey or not.

Guardrails
Yes
Input/Output Consistency
Yes
Other Resources
Learn more at: https://www.twilio.com/en-us/customer-ai

Learn more about this label at nutrition-facts.ai

AI Nutrition Facts

Generative Journeys in Twilio Engage

Description
Accelerate campaign execution by using language prompts to describe a campaign journey. Marketers can apply additional filters but then let CustomerAI create the journey and target the appropriate audience.
Privacy Ladder Level
1
Feature is Optional
Yes
Model Type
Generative
Base Model
OpenAI - GPT-4

Trust Ingredients

Base Model Trained with Customer Data
No
Customer Data is Shared with Model Vendor
No

Journey prompts are NOT used for training OpenAI models

Training Data Anonymized
N/A
Data Deletion
Yes

Journey inferences deleted after 30 days

Human in the Loop
Yes

User sees output immediately in UI

User must choose to publish journey

Data Retention
30 days

Compliance

Logging & Auditing
Yes
Guardrails
Yes
Input/Output Consistency
Yes
Other Resources
Learn more at: https://www.twilio.com/en-us/customer-ai

Learn more about this label at nutrition-facts.ai

AI Nutrition Facts

Generative Content in Twilio Engage

Description
Allows marketers to accelerate campaign content and design by providing plain language descriptions( for example an email) and letting the generative AI engine generate the target criteria and content to target users.
Privacy Ladder Level
1
Feature is Optional
Yes
Model Type
Generative
Base Model
OpenAI - GPT 4

Trust Ingredients

Base Model Trained with Customer Data
No

No user-level or other personal data is passed to the model.

Customer Data is Shared with Model Vendor
No
Training Data Anonymized
Yes
Data Deletion
Yes

Any content prompt inferences are deleted after 30 days.

Human in the Loop
Yes

Customers see the outputs of their prompts immediately in the UI

Data Retention
30 days

Compliance

Logging & Auditing
Yes

User sees the output and decides to "publish" the journey or not.

Guardrails
Yes
Input/Output Consistency
Yes
Other Resources
Learn more at: https://www.twilio.com/en-us/customer-ai

Learn more about this label at nutrition-facts.ai

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Heads up!

The label editor is currently not available on mobile. Please visit nutrition-facts.ai on a device with a larger screen.

Below you can find an example of the AI Nutrition Facts label for our Twilio's Generative Journeys feature.

Sample

AI Nutrition Facts

Generative Journeys in Twilio Engage

Description
Accelerate campaign execution by using language prompts to describe a campaign journey. Marketers can apply additional filters but then let CustomerAI create the journey and target the appropriate audience.
Privacy Ladder Level
1
Feature is Optional
Yes
Model Type
Generative
Base Model
OpenAI - GPT-4

Trust Ingredients

Base Model Trained with Customer Data
No
Customer Data is Shared with Model Vendor
No

Journey prompts are NOT used for training OpenAI models

Training Data Anonymized
N/A
Data Deletion
Yes

Journey inferences deleted after 30 days

Human in the Loop
Yes

User sees output immediately in UI

User must choose to publish journey

Data Retention
30 days

Compliance

Logging & Auditing
Yes
Guardrails
Yes
Input/Output Consistency
Yes
Other Resources
Learn more at: https://www.twilio.com/en-us/customer-ai

Learn more about this label at nutrition-facts.ai

AI Nutrition Facts

Your Product Name

Description
Describe your product
Privacy Ladder LevelOpen Tooltip
Feature is Optional
Model Type
Generative
Base Model
OpenAI - GPT-4

Trust Ingredients

Base Model Trained with Customer Data
Customer Data is Shared with Model Vendor
Training Data Anonymized
Data Deletion
Human in the Loop
Data Retention
30 days

Compliance

Logging & Auditing
GuardrailsOpen Tooltip
Input/Output ConsistencyOpen Tooltip
Other Resources
Add any additional resources...

Learn more about this label at nutrition-facts.ai

AI Nutrition Fact Labels

The AI Nutrition Facts Label is intended to give consumers and businesses a more transparent and clear view into ‘what's in the box’ - how their data is being used - especially when it comes to training LLMs with vendors like AWS, Google, and OpenAI. These labels empower customers to make informed decisions about which AI Powered capabilities they are prepared to adopt.

This page is here to help you understand more about the AI Nutrition Fact labels and let you create labels for the features you are building.